Shipping policy

Last Updated: October 20, 2026

How Your Order Works

1. Place your order.
2. Receive your digital proof.
3. Review and approve your proof.
4. We produce your personalized products.
5. Your order ships via UPS with tracking information.

Free Ground Shipping

WeddingCups.com offers free ground shipping on all orders within the contiguous United States (48 states). We do not ship to Alaska, Hawaii, or any U.S. territories. Shipping is available exclusively to addresses within the contiguous United States.

Shipping Carrier

WeddingCups.com uses UPS to deliver orders within the contiguous United States. Once your order ships, you will receive a shipping confirmation email containing your UPS tracking information and a link to monitor your delivery.

Order Processing, Handling, and Transit Times

At WeddingCups.com, delivery timelines vary depending on the product ordered. All personalized orders require customer approval of the final digital artwork proof before production begins.

Order Cutoff Time

Our daily order cutoff time is 12:00 AM (midnight) Eastern Time (ET). Production and handling timelines for personalized orders begin on the next business day after final digital artwork approval. Business days exclude weekends and U.S. holidays.

Handling Time (Production and Processing)

Handling time includes customization, production, packaging, and preparation for shipment.

For personalized orders, handling begins after the customer approves the final digital artwork proof. Handling times vary depending on the product ordered.

Production and handling time are included within our total estimated delivery timelines and are not added separately to the delivery estimates listed below.

Shipping Transit Time

Orders are shipped via UPS ground shipping.

Shipping transit begins once the completed order has been shipped and accepted by UPS.

Transit times may vary depending on the delivery destination and shipping conditions. Production and UPS shipping transit are both included in the total estimated delivery times listed below.

Holiday Shipping Schedule

WeddingCups.com observes the following U.S. holidays when calculating estimated delivery dates:
New Year’s Day, Martin Luther King Jr. Day, Presidents Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.

These holidays, along with Saturdays and Sundays, are excluded from our standard business-day calculations for production, handling, and estimated shipping transit. Estimated delivery timelines begin after final artwork approval and are adjusted when an observed holiday falls within the delivery timeframe.

Total Estimated (Est.) Delivery Time

The following delivery estimates include production, handling, and UPS shipping transit:

Product Category	Handling Time	UPS Transit Time	Total Estimated Delivery
Foam Cups & Neoprene Can Coolers	9 Business Days	2-6 Business Days	11–15 Business Days
All Other Products	1 Business Day	2–6 Business Days	3–7 Business Days

These estimates represent the total time from final artwork approval through delivery, including production, handling, and UPS shipping transit. Delivery estimates do not begin on the date the order is placed.

Delivery timelines begin on the next business day following final artwork approval and the applicable order cutoff time. Business days exclude weekends and U.S. holidays.

Delays in artwork approval, high-volume periods, UPS delays, severe weather, or other circumstances beyond our reasonable control may affect estimated delivery dates.

Force Majeure

WeddingCups.com is not responsible for delays or failures in performance caused by circumstances beyond our reasonable control, to the extent permitted by applicable law.

Such circumstances may include, but are not limited to, natural disasters, severe weather, fires, earthquakes, power outages, water shortages, labor strikes, transportation disruptions, public health emergencies, civil unrest, or other unforeseen events.

These circumstances may result in production or shipping delays.

This provision does not limit any rights or remedies available to customers under applicable consumer protection laws.

Order Tracking

Once your order ships, you will receive a shipping confirmation email containing your UPS tracking number and tracking link.

You can use the tracking link to view shipment updates and the estimated delivery date provided by UPS.

You may also track your package directly at www.ups.com.

If you need assistance tracking your order, please contact us at orders@weddingcups.com.

Lost or Damaged Packages

We take great care in packaging every order to help ensure that your products arrive safely.

If your package arrives damaged, please contact us at orders@weddingcups.com within 10 calendar days of delivery.

If your package appears to be lost during transit or has not arrived by the estimated delivery date, please contact us so we can investigate the shipment.

Please provide your order number, a description of the issue, and photographs of any damaged products and packaging, if available.

We will review the issue and provide an appropriate resolution, which may include a replacement or full refund at no additional cost to you, when applicable under our Refund Policy and applicable law.

Missing Items

1. Contact Customer Support: Email orders@weddingcups.com within 10 calendar days of delivery.
2. Provide your Order Details: Include your order number, a description of the missing items and quantities, and photographs of the shipping box, packing slip, and products received, if available.
3. Resolution: We will review the issue and either ship the missing items at no additional cost or issue a refund for the missing portion of your order.

Personalized Product Notice

Because personalized products are created specifically for each customer, please carefully review all names, dates, spelling, colors, artwork, and other customization details before approving your final digital artwork proof.

Once the final artwork proof is approved, your personalized order moves into production.

We are happy to help resolve issues involving production errors on our part or products damaged during shipping, in accordance with our Return & Refund Policy.

Contact Us

This website is operated by:

HANDY ADVERTISING LLC D/B/A Wedding Cups

9260 NW 102nd Street
Miami, FL 33178

Phone: (800) 939-1980
Email: orders@weddingcups.com
Website: www.weddingcups.com
Phone Hours: Monday-Friday, 8:00am-4:00pm Eastern Time

Response Time: We typically respond to inquiries within 1 business day, Monday through Friday, excluding U.S. holidays.

This policy does not limit any rights or remedies provided by applicable consumer protection laws.