Refund policy

Last Updated: July 18, 2026

RETURNS & EXCHANGES

Due to the custom nature of the product, all sales are final.

If there is an error on our part, we will gladly send a corrected replacement or issue a refund. Please make sure to contact us within 5 days of delivery to receive a return authorization. Make sure you return the items to us within 5 days of delivery. Shipping is non-refundable.

After Final Proof Approval

Once you approve your final proof, your order moves into production and can no longer be canceled. At that point, the full order total is non-refundable and remains the customer's responsibility.

Unresponsive Orders

If we do not receive a response to proof emails within 2 weeks, your order will be automatically canceled. We will make multiple attempts to contact you before cancellation. A refund will be issued minus the $20 proofing fee, if applicable.

Customer Responsibility

It is the customer’s responsibility to review sizes, measurements, colors, and personalization details before ordering. If purchasing a large quantity, we recommend ordering a single item first to confirm color and size

Our team is available to answer questions and help you select the best product for your event.

Non-Personalized Product

Unprinted/non-personalized products may be returned under certain conditions. Before returning merchandise, you must be authorized by Wedding Cups by sending us an email or calling to request a Return Merchandise Authorization (RMA) number. Unprinted/non-personalized means any product that paper has not been cut or applied to and/or no personalization has taken place of any kind. Unprinted/non-personalized items must be returned in unused and undamaged condition within 15 days of the invoice date to receive credit.

Restocking Fee

A 25% or $10—whichever is greater—re-stocking fee will be charged on all unprinted/non-personalized product authorized returns. Unauthorized returns and refused orders will not be accepted for refunds. Shipping charges cannot be credited and return shipping is the customer's responsibility. Please pack the item in its original packaging (unused) and send to us with shipping pre-paid by you. Once the product is received, the credit card used to place the order will be credited within 5-7 business days.